Job Title   : COMPUTER OPERATIONS MANAGER (2169)
Completion Date  : 09/24/1996
Policy Group   : Exempt-Administrators & Professionals
Grade    : 351

PURPOSE:

Improving operational efficiencies through the implementation of operational improvements, or through the management of College or District resources.

ORGANIZATIONAL IMPACT

Expert Services or Work Unit Supervision provided by the employee in one or more of the following:  - Organizing, planning for, developing, and directing a work unit. - Serving as an organization-wide expert in a professional or technical area.

DUTIES:*

1. Supervise operations of large-scale IBM mainframe computer system.

2. Supervise operations of county-wide data communications network, including local and wide area networks.

3. Supervise production control activities to provide district-wide access to ACCD institutional data.

4. Supervise technical support activities including Help Desk, network, and file server.

5. Specify, analyze, and recommend purchase of all mainframe and network computer equipment and maintenance services for ACCD.

6. Supervise computer and network support activities related to registration.

7. Consult with ACCD users on computer and network equipment purchases and projects.

* Any one position may not include all of the duties listed, nor do the examples necessarily include all of the duties performed.

 KNOWLEDGE/SKILLS/ABILITIES:

Extensive knowledge of IBM mainframe computer systems and peripherals; data communications networks (WAN, LAN); microcomputer configuration, networking, and applications; SNA, TCP/IP, and IPX networking; ACCD purchasing, personnel, and budget practices.

Ability to manage other professionals and to communicate effectively, both orally and in writing.

JOB EMPOWERMENT

The employee works to achieve specific function-level goals within the framework of existing policies, principles, or theories.  The employee decides how to spend his/her own time or subordinates' time to reach these goals.  The employee is typically expected to provide periodic status reports (for example, weekly, monthly, or quarterly) to management only as appropriate.

MANAGEMENT OF PEOPLE

The employee is accountable for total performance/capability management of others including selection, termination, performance appraisal, salary administration, and career development.

APPLICATION OF KNOWLEDGE

The primary results expected of the employee are professional or management services.  The employee designs and implements formal programs or policies OR provides leadership and expert advice to other professionals.  This capability generally requires formal education such as college degree, or equivalent, or advanced vocational skills supplemented by several years of progressive professional/technical development on the job.

PROBLEM ANALYSIS

The job requires dealing with issues or problems involving careful interpretation, analysis, and diagnosis.  The employee typically must identify relevant information to develop solutions or approaches OR the employee may be responsible for developing solutions which usually require in-depth analysis.

STUDENT/COMMUNITY INTERACTION

(+)  The employee may deal with students or members of the community.  The employee must be polite and helpful.

CONSTITUENT RELATIONSHIPS

The employee is required to have highly developed interpersonal skills for dealing with sensitive, emotional, or potentially controversial interpersonal situations.  Works with others to overcome resistance, change behavior, or motivate subordinates (i.e., management of employees).
 MINIMUM AND PREFERRED EDUCATION

Minimum: An Associate's degree (two-year program or two to three years of college) or equivalent.

Preferred: A Bachelor's degree.

MINIMUM AND PREFERRED EXPERIENCE

Minimum: Three to four years.

Preferred: Five to eight years.
 
 

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Note:  "(+)" indicates that an "intermediate" definition was selected for this factor.  The statement applies to the lower level.
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Incumbent signature          Date
 

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