Job Title   : COMPUTER OPERATOR, LEAD (5014)
Completion Date  : 08/03/1999
Policy Group   : Nonexempt-Clerical/Maintenance/Technical
Grade    : 110

PRIMARY IMPACT:

Provides analytic/diagnostic services or uses highest level technical skills which noticeably affect work results.

DUTIES:*

1. Operate and interact with the IBM 3090 host processor and all its peripheral devices through software via system console commands.

2. Provide high level technical support to administrators, faculty, staff, and students using software utilities and personal experience.

3. Maintain and monitor the voice registration central processing unit.

4. Program the automated operations functions for mainframe system using several types of programming languages.  Ensure timely completion of production jobs.

5. Execute production processing schedule, assuring successful completion of data backups, production jobs, and system output.

6. Monitor Local and Wide Area networks using IMS, LAN Network Manager, and other software systems, correcting problems or escalating as necessary.

7. Provide installation and configuration support of PC equipment, printers, and software.

8. May supervise staff including other computer operators and student assistants.

9. May coordinate after-hours maintenance; deal with vendors and repair technicians.
 
* Any one position may not include all of the duties listed, nor do the examples necessarily include all of the duties performed.

 KNOWLEDGE/SKILLS/ABILITIES:

Knowledge of the IBM 3090 mainframe operations , its associated components, and the following computer operating systems:  MVS-XA, VM-CMS, RSCS, PVM,  SMART, TSO, VTAM, CICS, PC-DOS, and Windows; various tools and equipment of the trade; telecommunications and associated equipment; Local and Wide Area Networks and troubleshooting devices and techniques; and various software applications.

Skills in programming for REXX, CLIST, and KSL; and good oral/written communication.

Ability to work with all levels of users; work independently, use good judgment, solve problems, and make reliable decisions.

May be required to lift/push/pull objects weighing up to fifty (50) lbs. and assist in lifting objects weighing up to seventy (70) lbs.

JOB EMPOWERMENT

Once given general assignments, the employee determines priorities and defines what should be done and how to do it.  The employee has the ability to change his/her own, or a subordinate's procedures or approaches as appropriate for getting the job done.  Review of the employee's work results is after the fact, usually occurring at the end of a week or longer.

LEADERSHIP OF PEOPLE

The job is accountable for either (or a combination of):
·  The technical leadership of a team.
·  Project leadership for an employee group.

VERBAL COMMUNICATION SKILLS

Discussing unique or non-recurring issues with others which may involve converting specialized terms into everyday language to ensure understanding.

WRITTEN COMMUNICATION SKILLS

Composing letters, memos, reports, or documents of a unique or non-recurring nature.  May need to convert specialized terminology into general business language.

PROBLEM ANALYSIS

The employee typically has to deal with issues or problems that often require assessment and reasoning before coming up with an approach or solution.  The search for solutions may be accomplished quickly, but usually requires assessment and analysis of various alternatives based on standards or approaches defined by management or the appropriate professional/technical discipline.
 MINIMUM AND PREFERRED EDUCATION

Minimum: An Associate's degree (two-year program or two to three years of college) or equivalent formal training.

Preferred: An Associate's degree (two-year program or two to three years of college) or equivalent formal training.

Specifically, the position requires an Associate's degree in Computer Operations or related field.  Additional years of job-related experience beyond minimum requirement may be substituted for Associate's degree on a year-for-year basis.

MINIMUM AND PREFERRED EXPERIENCE

Minimum: Three to four years.

Preferred: Three to four years.

Specifically, the position requires four years of job-related work experience in computer operations.  Some experience in a senior or lead position is highly desirable.
 

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Note:  "(+)" indicates that an "intermediate" definition was selected for this factor.  The statement applies to the lower level.
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