Job Title   : COMPUTER LAB ASSISTANT (8135)
Completion Date  : 07/18/2003
Policy Group   : Nonexempt-Clerical/Maintenance/Technical
Grade    : 170

PRIMARY IMPACT:

Provides standard administrative, technical, or production services or information that support others, and/or organizes data and information that is used and analyzed by others.

DUTIES:*

1. Assist students and faculty in using computer hardware and software.

2. Run reports/statistics (with provided instructions) on program usage.  Keep track of students’ work and assignments for faculty.

3. Perform clerical duties as assigned.

4. Exercise proper procedures, answer questions, and document/attempt to resolve repetitive problems.

5. Conduct presentations on various software packages/applications.  Create lab packets and templates.

6. Inventory lab supplies and submit documentation on needed items to personnel in charge of purchasing supplies.

7. Maintain lab equipment by cleaning disk drives, monitors, keyboards, and other lab hardware.

8. Observe lab occupants upon entering and leaving the lab to secure lab equipment.

* Any one position may not include all of the duties listed, nor do the examples necessarily include all of the duties performed.

KNOWLEDGE/SKILLS/ABILITIES:

Good interpersonal, communication, and computer/keyboarding skills.  Must be attentive to detail.

JOB EMPOWERMENT

The employee carries out detailed instructions for several tasks.  Guidance and instruction is always available to the incumbent and prior permission is required before changing the methods or steps used in the job's work.

LEADERSHIP OF PEOPLE

Accountable for helping others or providing regular guidance on an as-needed basis.

VERBAL COMMUNICATION SKILLS

(+)  Explaining information related to day-to-day or recurring issues.

WRITTEN COMMUNICATION SKILLS

Completing routine forms requiring limited variations in the entry of data.

PROBLEM ANALYSIS

The employee typically has to deal with problems or situations similar to ones previously encountered and make choices from a limited set of alternatives.  However, after awhile, the answers tend to follow a pattern.

MINIMUM AND PREFERRED EDUCATION

Minimum: A high school diploma or equivalent (G.E.D.).

Preferred: A high school diploma or equivalent (G.E.D.).

MINIMUM AND PREFERRED EXPERIENCE

Minimum: None.

Preferred: One to three months.
 
 

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Note:  "(+)" indicates that an "intermediate" definition was selected for this factor.  The statement applies to the lower level.
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