ALAMO COMMUNITY COLLEGE DISTRICT JOB DESCRIPTION

Nonexempt

Job Title : PHONE BANK COMMUNICATION ASST (8195)

Completion Date : 01/26/2004

Policy Group : Nonexempt-Clerical/Maintenance/Technical

Grade : 180

PRIMARY IMPACT:

Completes assigned tasks as requested.

DUTIES:*

1. Assist callers with inquiries; respond courteously and accurately; route calls as necessary; keep daily log of telephone calls.

2. Data enter information into database system to ensure timely mailout of materials; keep daily log of all mail-out vouchers.

3. Print labels and affix to mail-out materials; tape all material as required by postal office; sort mail by zip code order; and deliver to main mail drop-off facility.

* Any one position may not include all of the duties listed, nor do the examples necessarily include all of the duties performed.

KNOWLEDGE/SKILLS/ABILITIES:

Familiar with computer terminals; knowledge of general office practices.

Ability to communicate effectively (oral/written); speak distinctly; communicate clearly and cordially by greeting customers with a friendly attitude over the telephone; follow detailed oral/written instructions; light typing. Required to lift, push, or pull boxes (up to 20 lbs.) of schedules or catalogs and deliver bulk mail to the main mail drop-off facility.

JOB EMPOWERMENT

The employee follows step-by-step rules, instructions, or routines for completing tasks. He/she follows them closely and does not change them until given the next assignment.

LEADERSHIP OF PEOPLE

No supervision or training of others.

VERBAL COMMUNICATION SKILLS

Explaining information related to day-to-day or recurring issues.

WRITTEN COMMUNICATION SKILLS

Completing routine forms requiring limited variations in the entry of data.

PROBLEM ANALYSIS

Most of the problems, issues, or situations the employee faces, and the actions taken to solve them, are nearly the same from day to day.

MINIMUM AND PREFERRED EDUCATION

Minimum: A high school diploma or equivalent (G.E.D.).

Preferred: A high school diploma or equivalent (G.E.D.).

MINIMUM AND PREFERRED EXPERIENCE

Minimum: None.

Preferred: One to three months.

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Note: "(+)" indicates that an "intermediate" definition was selected for this factor. The statement applies to the lower level.

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