Tech Support
Online students who need technical support related to software
or hardware problems can contact the SAC and/or ACCD Help Desk.
Monday through Friday: 8:00am - midnight
Saturday and Sunday 1:00pm - 5:00pm
PH: (210) 220-1616
E-mail: helpdesk@mail.accd.edu
Toll Free: 1-866-493-3947 (for
students living outside San Antonio metro area)
The Support Central helpdesk telephone menu includes the following options listed below.
When calling, students are encouraged to use these phone options for better technical assistance.
- Option 1 - PALS password resets or PALS login issues
- Option 2 - Blackboard Vista Support (direct 24 Hour Support number: 1-866-401-8071)
- For Blackboard Vista online support via Presidium click HERE.
- Option 3 - System Outage Inquiries
- Option 4 - All other support inquiries or to speak to a friendly customer service technician.
- Option 5 - New software availability
- Option 6 - To leave a voicemail
- Option 7 - For Support Central Hours of Operation
Monday - Friday: 8:00am - 5:00pm
PH: (210) 785-6330
Fax: (210) 785-6333
E-mail: saccit@ranger.accd.edu
Toll Free: 1-800-944-7575 ext.
6330 (for students living outside
San Antonio metro area)
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