Job Title   : COMPUTER SUPPORT TECHNICIAN (5112)
Completion Date  : 07/13/1999
Policy Group   : Nonexempt-Clerical/Maintenance/Technical
Grade    : 150

PRIMARY IMPACT:

Provides standard administrative, technical, or production services or information that support others, and/or organizes data and information that is used and analyzed by others.

DUTIES:*

1. Update and monitor network and CD-Rom software; install new CD-Roms to network.

2. Assist in supporting faculty and staff with computer problems and service requests.

3. Monitor department computers; assist librarians/instructors with technical problems.

4. Assist with installing and configuring physical network (pull cable, install adapters, and configure software).

5. Assist with developing and maintaining WWW homepage.

* Any one position may not include all of the duties listed, nor do the examples necessarily include all of the duties performed.

KNOWLEDGE/SKILLS/ABILITIES:

Knowledge of Novell 3.x, Microsoft Windows NT 4.x, networking, network hardware, software, cabling (STP and UTP), topography, networked CD-ROM concepts, IBM 3270 mainframe emulation, CMS, MVS, TCP/IP, the internet, and winsock applications.

Proficiency with DOS, Windows 3.x, 95, 98 and/or NT operating systems, WordPerfect, Word, Powerpoint, Excel, Microsoft Explorer 5.x, and Netscape 5.x.  Good written and verbal communication skills.

Ability to lift 20 lbs.

JOB EMPOWERMENT

The employee carries out instructions within an existing work routine.  There is some leeway for changing the order of assigned tasks.  However, prior approval is required before changing the nature of the work performed or before dealing with unassigned tasks.

 
LEADERSHIP OF PEOPLE

Accountable for helping others or providing regular guidance on an as-needed basis.

VERBAL COMMUNICATION SKILLS

Explaining information related to day-to-day or recurring issues.

WRITTEN COMMUNICATION SKILLS

Completing routine forms requiring limited variations in the entry of data.

PROBLEM ANALYSIS

(+)  The employee typically has to deal with problems or situations similar to ones previously encountered and make choices from a limited set of alternatives.  However, after awhile, the answers tend to follow a pattern.

MINIMUM AND PREFERRED EDUCATION

Minimum: A high school diploma or equivalent (G.E.D.).

Preferred: A formal training program after high school of approximately one year in duration.

MINIMUM AND PREFERRED EXPERIENCE

Minimum: Six months to one year.

Preferred: One to two years.
 
 

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Note:  "(+)" indicates that an "intermediate" definition was selected for this factor.  The statement applies to the lower level.
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