• What is an EAP?  An Employee Assistance Program (EAP) provides free, confidential, and professional assistance to help employees and their families resolve concerns that are hurting their personal lives and/or their job performance.  In addition to being private and confidential, the program is voluntary.  It is designed so employees can seek the help they need without worrying that someone at work will "find out" about their problem.
• How does and EAP work? When problems at home or at work are causing you difficulty, you have a place you can turn to.  ACCD provides a number of free counseling sessions with Deer Oaks Employee Assistance Program (EAP) for each covered employee and their family members.  Additional services are provided on a sliding fee basis or through your health insurance plan.  If you need a resource that is not offered by Deer Oaks, they will make sure you get the help you need by referring you to another agency.  This other agency may charge you a fee for their services.  Your EAP counselor will help you develop an Action Plan to address your problems, and follow-up with you to make sure you get the help you need.
• Why use an EAP? Through your EAP, you and your family members receive free confidential help with your personal concerns before they overwhelm you.  Employee Assistance Programs reduce health care costs, boost morale, reduce employee turnover, and increase productivity.
• How do I use our EAP? Call (210) 615-8880, identify yourself as an ACCD employee, then ask to speak to an EAP counselor.  A professional will briefly discuss your concerns with you, then make an appointment with the EAP counselor at the most convenient Deer Oaks EAP office, or, if necessary, refer you to another community resource.  Maybe the brief time on the telephone is enough to help you sort out all that is troubling you.

Employee Relations