This box will remain open unless you close it. Clicking the Ask Me link at the top of each page will open the box.

Academic Surveys (Non-electronic)

  1. What surveys can I scan?
  2. Can I scan all my surveys at one time?
  3. Does the scanner read red ink?
  4. What do I do if the scanner “jams” during scanning?
  5. Who do I contact for “how to scan” or Report questions?
  6. Who do I contact for scanner jamming issues?
  7. I scanned surveys, but some Call #’s do not appear in my Reports drop-down list?
  1. What surveys can I scan?
    The standard “Alamo Colleges Student Survey Form. 

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  1. Can I scan all my surveys at one time?
    Scan survey batches by same college & semester since it is important for the printing of reports. 

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  1. Does the scanner read red ink?
    The scanner does not read red ink.  Ensure that only pencil marks or black ink is used on the surveys so that all data is captured and reflected on the reports. 

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  1. What do I do if the scanner “jams” during scanning?
    1. Switch the Scanner OFF
    2. Cautiously remove the jammed survey
    3. Switch the scanner ON
    4. Wait a few seconds and once visible, click the START button

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  1. Who do I contact for “how to scan” or Report questions?
    Contact Yescenia Flores at 485-0438 or email at yflores@alamo.edu. 

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  1. Who do I contact for scanner jamming issues?
    Contact the Scanner Maintenance Point of Contacts or the local IT Department.

    Scanner Locations and Scanner Maintenance Point of Contacts:

      • SPC NTB 102 (POC:  Ernest Gonzalez, Instructional Innovation Center)
      • NVC Boardwalk G61  (POC:  Elizabeth Ortiz, Planning & Research)
      • PAC ADM 136 (POC:  Robert Aguinaga and Cynthia Sanchez, Planning & Research)
      • NLC ACAD1 205H  (POC:  Mary Ann Caldwell, Office of VP of Academic Affairs)
      • SAC CAC 345 and MCCH 224  (POC:  Usha Venkat, SAC Information Technologies)

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  1. I scanned surveys, but some Call #’s do not appear in my Reports drop-down list?
    All scanned data will be placed in the drop-down list of the person that first scanned to that Call # during a specific Semester. One common situation is that students accidentally transpose and bubble in the incorrect Call #. If the Call # is valid and belongs to a different department, the system will still put the scanned data and the valid Call #, in the drop-down list of the person that first scanned to that Call #. If a Call # does not display in your drop-down list, please contact Yescenia Flores at 485-0438 or yflores@alamo.edu for assistance with retrieving the needed reports.

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