What is the desktop replacement plan?
What are the objectives of this plan?
If I am a college employee, will I be covered under this plan?
What if I need special equipment with upgraded options to perform my job? Will the computers be covered under this replacement program?
How is this process implemented?
Who governs the desktop replacement plan for district offices?
Who are the members of the Technology Upgrade and Replacement Plan committee?
How are the computers purchased?
Who do I contact, if I have questions on the Desktop Replacement Plan for District Offices?

1. What is the desktop replacement plan?
Alamo Colleges has initiated a cyclic technology replacement plan to ensure all technology equipment for the district administrative offices. Equipment will be replaced at the rate of 25% each year allowing for 100% replacement over a four year period.

What are the objectives of this plan?
• Establish a four year replacement cycle for technology equipment.
• Assure appropriate computer resources for each district personnel.
• Upgrade equipment on a timely basis.
• Simplify technology resource planning
• Encourage use of standard equipment and software
• Expedite disposal of old equipment.

Return to top

If I am a college employee, will I be covered under this plan?
All the colleges have similar replacement plans for their employees. Contact your College Technology Services department to learn about the equipment replacement plan options.
Click on the following links to contact your College Technology Services Department:
http://www.alamo.edu/sac/tech-ctr/helpdesk/helpdesk.htm

http://www.alamo.edu/spc/it

http://www.alamo.edu/nvc/areas/pe/it

http://www.alamo.edu/pac/htm/FacultyStaff/
resources/ict/

What if I need special equipment with upgraded options to perform my job?
Will the computers be covered under this replacement program?
Yes. In some cases an upgraded computer or other technology equipment may be requested to perform unique business tasks. Employees should request consultation with our Alamo Colleges ITS Client Services staff for an evaluation of an appropriate upgrade path. Upgrades will be charged from the department’s budget.

How is this process implemented?
Each summer, departments will be requested to submit their equipment requests. The process calls for 25% of computer replacement within each department every year. IT staff will coordinate the installation process.

Who governs the desktop replacement plan for district offices?
A committee for the Desktop Replacement plan was established to provide oversight to this program. The committee is made up of members from the various district administrative offices. The committee will also be responsible for assessing technology needs of all administrative employees and be responsible for providing regular updates to the IT Planning Council. The group will meet regularly to ensure proper implementation of the Desktop Replacement Plan.

Who are the members of the Technology Upgrade and Replacement Plan committee?
From the ITS homepage, select IT staff and then select committees and taskforces link to get a listing of the current Desktop Replacement Plan Committee members.

How are the computers purchased?
Alamo Colleges ITS collaborates with the college IT departments and the District Acquisitions department to purchase equipment under a consolidated purchase initiative. The consolidated purchase program has been very successful resulting in significant cost savings to the district’s technology purchases.

Who do I contact, if I have questions on the Desktop Replacement Plan for District Offices?
Contact Support Central at 210-485-0555 and they will direct you to the Client Services division of the Alamo Colleges Information Technology Department.

--------------------------------------------------------------------------------------

FAQ's are in categories listed on the FAQ Menu to the right.

Support Links: