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Faculty Workstation
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  1. What is a Faculty Workstation?
  2. How can I request a Faculty Workstation?
  3. What happens to my faculty workstation when I retire, resign, or get transferred to another Alamo Colleges department?
  4. Who is responsible for the maintenance and support of my Faculty Workstation and Network Printers?
  5. What can I do to maintain my workstation in good condition?
  6. How is the Faculty Workstation Program governed?
  7. Who decides on the recipients of the new Faculty Workstations?
  8. Can faculty load additional software or hardware on the faculty workstation?
  9. Who should I contact if I have security concerns or issues on the Faculty Workstation?

 

 


 

  1. What is a Faculty Workstation?
    As a full-time tenure track or tenured faculty member, you are entitled to receive a faculty workstation fully loaded with software resources and Alamo Colleges site licensed applications.

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  1. How can I request a Faculty Workstation?
    Faculty Workstation program is centrally coordinated by the Alamo Colleges ITS. However, the installation and re- assignments are done by Your College Technology Services department. Please contact your college Technology Services department to request a faculty workstation for your use.
    Click on the following links to contact your College Technology Services Department:
    http://www.alamo.edu/sac/tech-ctr/helpdesk/helpdesk.htm

    http://www.alamo.edu/spc/it
    http://www.alamo.edu/pac/htm/facultystaff/
    resources/itc
    http://www.alamo.edu/nvc/areas/pe/it

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    2. What happens to my faculty workstation when I retire, resign, or get transferred to another Alamo Colleges department?
    Contact your College Technology Services department. ITS personnel will help you back up your files (email or other key data files) and then assist you to clean the hard drive of the machine before it gets reassigned to another Faculty member.

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  1. Who is responsible for the maintenance and support of my Faculty Workstation and Network Printers?
    If you are experiencing any technical difficulties, contact Support Central at 210-485-0555. Our first line helpdesk staff will assist you with your technical problem. If they are unable to resolve your problem, they will post an incident so an onsite technology specialist from your college Information Technology Services department can come and help you resolve the problem.

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  1. What can I do to maintain my workstation in good condition?
    • Shut down your system properly, do not press the power switch as a means to shut down your PC.
    • Organize your data files within folders. Keep your data files separate from your software.
    • Keep your harddrive clean, delete outdated and temporary files.
    • Keep your windows OS patched and updated.
    • Use Disk Defragmenter tools to defragment your harddrive and to improve performance.
    • Run antivirus program and spyware cleaner program regularly to remove viruses and spyware.
    • Regularly consult with your Information Technology department for guidance on proper maintenance of your PC.

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  2. How is the Faculty Workstation Program governed? Faculty Workstation Committee is made up of faculty members and ITS personnel from the various colleges and Alamo Colleges ITS. The committee meets three times a year to consult on Faculty Workstation related issues and makes recommendations on program guidelines and procedures. From the ITS homepage, select ITS staff and then select committees and taskforces link to get a listing of the current Faculty Workstation Committee members.

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  1. Who decides on the recipients of the new Faculty Workstations?
     The Faculty Workstation committee has initiated a cyclic Faculty Workstation Replacement Plan to ensure all technology equipment for the full-time tenure track faculty are kept up-to-date. Equipment will be replaced at the rate of 25% each year allowing for 100% replacement over a four year period. Faculty workstation committee faculty members work with the college departments to get a list of faculty workstation recipients each year.

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  1. Can faculty load additional software or hardware on the faculty workstation?
    Due to security reasons, the desktop is restricted. Please contact your college Technology Services department on assistance to load licensed software on your workstation.

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  1. Who should I contact if I have security concerns or issues on the Faculty Workstation?
    Contact Support Central at 210-485-0555 or email to abuse@alamo.edu.

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