ACCD IT - Information Technologies at Alamo Community Colleges

What is a LISTSERV© Discussion Group?
LISTSERV© is a system which creates, manages and controls electronic "mailing lists." These "mailing lists" are names and E-mail addresses of users who wish to receive messages on particular topic. Clients can subscribe to a list and receive all messages sent to the list by other subscribed clients. All replies to the messages will be distributed to the list.

What are the requirements to participate in a LISTSERV© discussion forum?
Every client should have an Alamo Colleges E-mail account in order to participate. Faculty and staff can then request for a LISTSERV© discussion group to be created with minimal maintenance on the Alamo Colleges Host system.

How do I establish a LISTSERV© List?
1. Click here to go to E-Request on the Web
2. Enter your E-Mail userid (ex. JSMITH) click NEXT.
3. Enter information when prompted and click NEXT.
4. Click "SYSTEM AUTHORIZATION AND ACCESS."
5. Select "LISTSERV LIST CREATION."
6. Enter information as prompted. When comlete, click SUBMIT. Listserv name and documentation will be sent to you via Pony.

As a faculty member, how can I use the LISTSERV© application in a classroom?
As a faculty member, you can request a discussion group to be created and encourage communication between students and yourself to discuss a course related topic on the LISTSERV©. A list normally deals with a single topic and can be moderated by the list owner, in this case, the faculty member. LISTSERV© will automatically archive all the messages sent on a daily and monthly basis.

Who can I call, If I have a problem with the LISTSERV© Discussion group?
You can call Support Central at 210-485-0555. Support Central technicians will place a work order for the Systems Administrator to fix the problem.

I am a student, how do I get an Email ID?
Go to www.alamo.edu/pals and click your school name under "Login to PALS." Under the password box, select "Click here to obtain your PALS User Name" and follow the prompts. Your password is the first 2 letters of your last name (in upper case letters) followed by the last 6 digits of your social security number. Your email address is the PALS username followed by @alamo.edu (i.e. PALS Username: jdoe, Email: jdoe@alamo.edu).

How do I SUBSCRIBE someone to my LISTSERV©?
To SUBSCRIBE someone to your Listserv, send an E-mail message to listserv@ACCDVM.ALAMO.EDU with the subject field left blank and the following words in the body of the Email: ADD LISTSERVNAME EMAILADDRESS FULL NAME Example: ADD ENGL1301 JSMITH@HOTMAIL.COM JOHN SMITH

How do I ADD MULTIPLE SUBSCRIBERS?
You can ADD MULTIPLE SUBSCRIBERS to your Listserv© by E-mailing the following set of commands in the body of an Email message to listserv@ACCDVM.ALAMO.EDU: (leave subject field blank) QUIET ADD LISTSERVNAME DD=X IMPORT //X DD * EMAIL ADDRESS FULL NAME EMAIL ADDRESS FULL NAME (Repeat this line as needed for each additional user)

How do I DELETE someone from my LISTSERV©? To DELETE someone from your Listserv©, send an E-mail message to listserv@ACCDVM.ALAMO.EDU with the subject field left blank and the following words in the body of the Email: DEL LISTSERVNAME EMAILADDRESS Example: DEL ENGL1301 JSMITH@AOL.COM

Can anyone SELF SUBSCRIBE?
Anyone can SELF SUBSCRIBE to your Listserv© by simply sending an E-mail message to: listserv@ACCDVM.ALAMO.EDU with the words SUBSCRIB LISTSERVNAME MY NAME in the body of the note. Example: SUBSCRIB ENGL1301 JOHN SMITH.

Can anyone SELF UNSUBSCRIBE?
Anyone can SELF UNSUBSCRIBE to your Listserv© by simply sending an E-mail message to: listserv@ACCDVM.ALAMO.EDU with the words SIGNOFF LISTSERVNAME in the body of the note. Example: SIGNOFF ENGL1301.

How do I SEND A MESSAGE?
TO SEND A MESSAGE to each subscriber on the Listserv© list, address your E-mail note to: LISTSERVNAME@ACCDVM.ALAMO.EDU or Reply To: an existing Listserv© message.

How do I SEND A REPLY TO ONE INDIVIDUAL?
TO SEND A REPLY TO ONE INDIVIDUAL, be sure to replace the LISTSERVNAME@ACCDVM.ALAMO.EDU E-mail address with the individual's E-mail address before sending a reply. Example: REPLY TO: JSMITH@AOL.COM not ENGL1301

How can I VIEW A LIST of all current subscribers?
To VIEW A LIST of all the current subscribers in the Listserv© list, send an E-mail message to: listserv@ACCDVM.ALAMO.EDU with the words REVIEW LISTSERVNAME in the body of the note. You will be E-mailed a list of current subscribers.

How can I view a list of available ARCHIVE FILES?
To view a list of available ARCHIVE FILES, send an E-mail message to: listserv@ACCDVM.ALAMO.EDU with the words INDEX LISTSERVNAME in the body of the note. You will be sent an Email that has a list of log files. Then, send another E-mail to listserv@ACCDVM.ALAMO.EDU with the words GET LISTSERVNAME LOGFILENAME in the body of the message. Example: GET ENGL1301 LOG9901 (You will be E-mailed the specific archive)

How can I receive MORE INFORMATION about LISTSERV© commands?
To receive MORE INFORMATION about Listserv© commands, send an E-mail message to: listserv@ACCDVM.ALAMO.EDU with the word INFO REFCARD in the body of the note. You will be E-mailed a list of general commands for the Listserv©.

Why do I get a message stating "Your message was deleted without being read."?
You are getting this message from a List serve because a read message has been turned on for that particular message.
Solution: In order to turn off this function, you will need to select the Options tab on your Outlook toolbar then the request a Read Receipt box.

If I send an email to more than one LISTSERV© (i.e., the TO: field has pacall@ACCDVM.ALAMO.EDU, sacall@ACCDVM.ALAMO.EDU, and distall@ACCDVM.ALAMO.EDU listed on the same message), do employees receive multiple copies of the message?
Employees who are subscribed to multiple listserves will receive only one copy of the message. However, if the sender sends separate LISTSERV© messages (i.e., TO: field only lists one listserve per message), employees who are subscribed to multiple listserves will receive multiple copies of the message.

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