Report Issues
Report all network related issues to Support Central 210-485-0555.
When reporting a network issue have the following information available:
- How widespread is the problem? Is it affecting one machine, an entire office, floor, or building?
- What is the IP name or number of the device having a problem?
- What is the MAC or hardware address of the device having a problem?
Once the situation has been assessed a trouble ticket will be generated. If you need to call back about the issue, have the trouble ticket number readily available to speed things up!
