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1201 Kitty Hawk Rd.        210-486-5401     www.alamo.edu/nlc/

Information Technology Department

shadows of students on a brick wallThe Information Technology Department provides planning, coordination, installation, and maintenance of campus technology and it provides technical support to all academic and administrative units. We also provide recommendations for purchasing, equipment setup, installation of hardware and software, implementation of off-campus connectivity, and assists other departments with planning.

IT help desk number: 486-5777

Personnel
Bray, Ken - Director of IT
Forms
New User Account Form - Please Fax to 486-5555 or drop off at our help desk, Library 319.
Tutorials
VoIP Online Tutorial

News

The NLC Information Technology (IT) Help Desk is here!!! You can access the Help Desk by calling 486-5777 (65777 when calling from an Alamo Colleges VOIP phone) or by emailing nlc-helpdesk@alamo.edu . There will be a person on the phones Monday – Friday from 8am – 5pm. There is a voicemail system that can take your call when Help Desk personnel are not available. The NLC IT Help Desk can handle many of your IT related issues immediately through remote connectivity with your workstation or they can contact an IT team member to help you. Let the NLC IT Help Desk be the your college single point of contact for all IT services, such as

Technology problems, such as:

  1. Computer workstations
  2. Projectors
  3. Smartboards
  4. Video conferencing
  5. VOIP phones
  6. Quotes for technology related purchases
  7. Need to get in contact with an IT team member or leave a message
  8. Software installations
  9. Questions on IT related topic
  10. ... and many more IT related areas

When calling the 65777 phone number, you will hear a brief informational message letting you know that you have reached the NLC IT Help Desk and that a Help Desk staff member will be with you shortly. So why not call the NLC IT Help Desk and speak with our new Help Desk staffer, Andy, he is ready and eager to help you.



Northeast Lakeview College is an institution of the Alamo Colleges and an Equal Opportunity/Affirmative Action Employer. Educational opportunities are offered without regard to race, color, age, national origin, gender, or disability. Inquiries or complaints concerning these matters should be brought to the attention of: Director of Employee Services, Title IX Coordinator, 210/485-0200. Northeast Lakeview College reserves the right to make changes at any time to reflect current board policies, administrative regulations and procedures, and applicable state and federal regulators. Provisions of this website are subject to change without notice and do not constitute a contract between any student and Northeast Lakeview College.