Technology

What is Employee Central? What does NVC use this for? Learn how to enter Future Wildcats and how to enter employee information into Employee Central.

Target Audience: Staff
Instructor: Kori Schneider

Technology

You're familiar with Employee Central's basic functions; now its time to grow and learn to utilize those nifty tools to navigate through the system and learn more of what's available at your fingertips!

Target Audience: Staff
Instructor: Kori Schneider
Performance Measure: Knowledge

Employee Development

(Book Review Project): What you do is more important to NVC than ever before. Whether you are new to customer service or an old pro, "Delivering Knock Your Socks Off Customer Service" promises to help you perform customer service even better than you already do so well! This particular class will meet every-other-Tuesday to review assigned chapters for reading on your own time; the journey through the pages will not only be helpful but the class reviews will undoubtedly be a fun experience for everyone! Notes: General Review overall; make-up opportunity for missed sessions.

Target Audience: Staff
Instructor: Hope Medina
Performance Measure: Customer Service

Employee Development

Are you familiar with the saying "It's not what you said, it was how you said it"? Often times what we think we said is translated differently in the mind of the receiver. The goal of course is to: Identify the five commonly used phrases that prohibit positive communication. Notes: Hope Medina, Facilitator

Target Audience: Staff
Instructor: Hope Medina
Performance Measure: Communication Skills

Technology

Learn how to manage your email, add email voting buttons, create calendar items, setup calendar meetings, and much more using Microsoft Outlook!

Target Audience: Faculty Staff Students
Instructor: Kori Schneider

Faculty Development

TBD

Target Audience: Faculty
Instructor: Aaron Hackney
Performance Measure: Knowledge

Faculty Development

Critical Thinking--Introduction to the Elements and Standards: Introduces the critical thinking framework utilized by NVC with strategies for transforming fundamental concepts into practical teaching ideas.

Target Audience: Faculty
Instructor: Ignacio Magaloni & Craig Coroneos
Performance Measure: Knowledge

Faculty Development

This will be a short presentation on printer costs, detailing the cost difference of printing color VS monochrome. As well as methods to reduce printing costs and needs. The session will include group discussion and participation.

Target Audience: Faculty
Instructor: Bob Kemmerer
Performance Measure: Knowledge

Employee Development

"Process Mapping" introduces us to the basic knowledge and techniques involved in data collection, interviewing, analyzing, and clearly documenting work processes. Facilitator, Marlene Masten. Notes: This class is offered to all NVC employees and awards credit toward the APD Certification Program for all Administrative Support participants.

Target Audience: Staff
Instructor: Marlene Masten
Performance Measure: Knowledge; Work Quality/Reliability

Employee Development

Offering great service can be easy when things are going well. You usually don't learn about an organization's true service character until something goes wrong. In today's competetive service environment merely correcting the problem isn't always enough. Many situations require Service Recovery which is a specific set of actions which customer-oriented organizations take whenever there's a disappointment for the customer. Notes: Facilitator: TBA

Target Audience: Staff
Instructor: Hope Medina
Performance Measure: Customer Service, Problem Solving

Employee Development

All NVC employees are required to attend Annual Safety Training for compliance objectives management as prescribed by ACCD policy; includes Emergency Response Guide, Safety Handbook and Evacuation Procedures. Facilitator, Jenifer Roberts. Notes: For your attendance history please refer to your area's Administrative Support staff to verify your last Safety Training; must be attended once a year.

Target Audience: NVC Employees
Instructor: Jenifer Roberts
Performance Measure: Initiative, Knowledge & Teamwork/Team Building

Technology

Learn how to use Office Communicator 2007 and its features. Office Communicator is a unified communications client that offers real-time communication facilities. Communicator has many built-in functions, including, instant messaging, directory information, audio and video conferencing and a way to display web presence. The system is tightly integrated with the Microsoft Office System (Word, Excel, and PowerPoint).

Target Audience: NVC Employees
Instructor: Kori Schneider

Technology

Learn how to use Office Communicator 2007 and its features. Office Communicator is a unified communications client that offers real-time communication facilities. Communicator has many built-in functions, including, instant messaging, directory information, audio and video conferencing and a way to display web presence. The system is tightly integrated with the Microsoft Office System (Word, Excel, and PowerPoint).

Target Audience: NVC Employees
Instructor: Kori Schneider

Employee Development

As our college is growing, so is our special population of students. Join us for this informational session as we learn about our special needs of this special population, our responsibility in accommodating those needs and the laws governing this topic. We will also discuss how faculty and staff can engage and assist us in creating the best opportunities for success for our special needs students. This training was provided in New Employee Orientation and is required every 2 years for all other employees. Notes: Facilitator: Sharon Dresser, NVC Special Services Mgr.

Target Audience: Staff
Instructor: Sharon Dresser
Performance Measure: Knowledge

Faculty Development

The Class of Nonviolence was developed by former Washington Post columnist Colman McCarthy, founder of the Center for Teaching Peace in Washington, D.C. He has taught the class to more than 10,000 students, in venues as diverse as suburban and inner city high schools; American University; Georgetown Law School and prisons. Since he gave permission to the San Antonio peaceCENTER to put the material online five years ago, hundred of schools and community groups throughout the world have reported that they are using the material to teach nonviolence. The class was designed to be taught in a semester; the peaceCENTER usually compresses it into eight 2-hour sessions. In this one-day workshop only five of the readings will be assigned (although participants will be provided with the entire collection of 48 essays.) The readings will be supplemented with film clips and hands-on activities taken from "The Facilitator's Manual for the Class of Nonviolence," published in 2007 by PeaceCENTER Books.

Target Audience: Everyone
Instructor: Coordinated by Kara Paige
Performance Measure: Knowledge

Faculty Development

Critical Thinking-Fundamental and Powerful Concepts: Explains how to structure your course in ways that require students to critically think through the material of the course rather than simply memorizing it.

Target Audience: Faculty
Instructor: Terry Goddard & Dana Goodrich
Performance Measure: Knowledge

Faculty Development

TBD

Target Audience: Faculty
Instructor: Julie Pace
Performance Measure: Knowledge

Technology

Learn how to use Office Communicator 2007 and its features. Office Communicator is a unified communications client that offers real-time communication facilities. Communicator has many built-in functions, including, instant messaging, directory information, audio and video conferencing and a way to display web presence. The system is tightly integrated with the Microsoft Office System (Word, Excel, and PowerPoint).

Target Audience: NVC Employees
Instructor: Kori Schneider

Technology

Learn how to use Office Communicator 2007 and its features. Office Communicator is a unified communications client that offers real-time communication facilities. Communicator has many built-in functions, including, instant messaging, directory information, audio and video conferencing and a way to display web presence. The system is tightly integrated with the Microsoft Office System (Word, Excel, and PowerPoint).

Target Audience: NVC Employees
Instructor: Kori Schneider

Employee Development

(Book Review Project): What you do is more important to NVC than ever before. Whether you are new to customer service or an old pro, "Delivering Knock Your Socks Off Customer Service" promises to help you perform customer service even better than you already do so well! This particular class will meet every-other-Tuesday to review assigned chapters for reading on your own time; the journey through the pages will not only be helpful but the class reviews will undoubtedly be a fun experience for everyone! Notes: General Review overall; make-up opportunity for missed sessions.

Target Audience: Staff
Instructor: TBA
Performance Measure: Customer Service

Technology

Learn how to create pdf documents! Also learn how to add, rotate, and delete pages from your document. Need to combine multiple documents into one document, we can show you how!

Target Audience: Everyone
Instructor: Kori Schneider

Faculty Development

The college is buying an annual license with the Copyright Clearing Center to help faculty work in compliance with copyright laws. Other issues regarding films and their viewing, emerging technologies like streaming video and electronic reserves will also be discussed. Learn what you can do legally!

Target Audience: Faculty
Instructor: Christine Godin, Dean of Learning Resources
Performance Measure: Knowledge

Faculty Development

Incorporating Rubrics into Turnitin.com: Turnitin.com provides a simple way to develop rubrics to both streamline and improve the objectivity of your grading within a Web-based essay submission and plagiarism detection application. Learn how to import the critical thinking and writing-across-the-curriculum rubrics, or develop your own custom rubrics using this powerful tool. Contact Julie Bajusz at least two weeks prior to the session so that she can activate your turnitin.com account.

Target Audience: Faculty
Instructor: Craig Coroneos
Performance Measure: Knowledge

Faculty Development

Critical Thinking-Attitude Adjustment: Examines approaches for developing critical thinking-based affective dispositions in students.

Target Audience: Faculty
Instructor: Clint Dunagan & Kristina McKinney
Performance Measure: Knowledge