Canceling & No-Show Policy

Canceling Interpreting Services

If you do not need interpreting services because you are absent, please contact Lydia Trevino 486-3023 Voice to cancel interpreting services. Relay Texas (711) can leave a voice message 24 hours a day. Interpreting services may cost over $3,000 a semester for one student. We need to be responsible for our interpreting budget and not waste money if you will not be in class.

DSS must cancel the Interpreter 24 hrs. in advance of the class, or pay for the interpreter even if you do not go to class. Help us save time, and use our money for services wisely. If we cancel with less than a 24 hour notice we still have to pay agency interpreters, and waste taxpayer money. DSS has to call the interpreting agency 2 days (48 hours) in advance to get an interpreter. If DSS calls the interpreting agency at the last minute, it costs us more for the interpreter.

No-Show Policy

If you are absent from a class 3 times a semester without calling to cancel interpreting services, your interpreting services may be “put on hold” for that class. If you want an Interpreter in your class again, you MUST schedule a meeting with DSS. Many colleges and universities use this same "no-show" policy.

• First No-Show = FREE. The First Time you are absent and do not call 24 hrs in advance to cancel interpreting services, FREE - we know last minutes problems happen.

• Second No-Show = REMINDER. The Second Time you are absent, and do not call 24 hrs before class to cancel interpreting services, REMINDER - you will get a letter in the mail reminding you that you have two "no-shows" for that class.

• Third No-Show = HOLD. The Third Time you are absent, and do not call 24 hrs in advance to cancel interpreting services; HOLD - interpreters will not go to that class until you have a meeting with DSS to explain your situation.