| Reference Evaluation Plan
By Camille Fiorillo, MLS |
The Purpose of the Evaluation, Why and For Whom:
1. Improve Reference services.
2. Defend the program and its funding.
3. Respond to accrediting agencies.
4. Provide data and information for decision-making.
Evaluation will address administrators, the teaching faculty, students, librarians, other
libraries, SACS, and THECB.
Goals and Objectives of the Department:
Criteria To Be Used / Questions To Be Asked For Evaluation:
Research Design To Be Used:
a. Percent of questions answered completely and correctly.
a. "...a simulation procedure in which the evaluator tests the
library through a set of questions for which answers are already
known... In this case, the reference question may be put to the
library by volunteers posing as real users. The library is evaluated
in terms of the number of questions answered completely and correctly"
(Lancaster, 9).
Please send comments to:
Colby Glass, MLIS, or
Mario Ramirez
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