Career opportunities abound in the computer help-desk field. A basic certificate provides entry-level help desk skills and knowledge to personnel in business, assisting end-users with questions about using the computer systems. The certificate is the first year of a two-year Associate of Applied Science degree, the Help-Desk Specialist. The curriculum evolved with the assistance of the professionals in the Help-Desk Institute professional organization in San Antonio.
The certificate plan emphasizes basic keyboarding and word processing skills in addition to human relations, business writing, and computer skills.
Associates in Applied Science Degree:
Computer Help Desk Specialist A.A.S. (65-67 Credit Hours)
The A.A.S. degree builds upon the Level I Computer Help Desk Technician certificate and provides advanced computer applications skills and experience with administrative systems support activities, equipment, and systems.
