Syllabus

Departmental Course Syllabus

Department: Administrative Computer Technology Date: Spring 2009

San Antonio College * 1300 San Pedro* San Antonio , TX * 78212-4299

Course Number and Title: HRPO 1311 – Human Relations

Credit Hours: 3 credit hours

Instructor: Professor Mary Whitehead

Office: NTC 100A Phone Number: 210-733-2924--Cell 210-884-5713

FAX: 210-785-6344

Email: mwhitehead@mail.accd.edu Web Address:http://www.accd.edu/sac/act

I. Catalog Description: Study of human relations in the workplace including issues affecting workers in office environments. Topics include attitude formation, interpersonal skills, leadership, teamwork, written and oral communications, time management, conflict resolution, professional development, and the impact of ethical decision making upon human relations in the business world

II. Pre-requisites, co-requisites and other requirements: No prerequisite

III. Text: Human Relations, Third Edition; Marie Dalton, Dawn G. Hoyle, and Marie W. Watts, Southwest Publishing, 2006.

IV. Instruction will consist of:

  A. Online Chat session

  B. Online group projects

  C. Online group discussions

  D. On campus lecture

  E. Library Research

  V. Course Content: Course content includes an introduction to and understanding of human relations, perception, communication, group dynamics, organizational structure, motivation, goal setting and job performance, change dynamics, leadership, power, problem solving, decision making and creativity, team building, business etiquette, job-seeking skills, wellness, and future orientation.

VI. Learning Outcomes and Performance Objectives with their methods of measurement as used to determine the students' mastery of those outcomes.

  Learning Outcome:

A. Demonstrate an understanding of human relations as it relates to the workplace; human relations in organizations, perception differences and effect of perception on employer-employee relations; communication types and levels including barriers and effect of communications on relationships between employer-employee relations.

Evaluation: These points will be measured through objective and essays tests on each of the points stated above and students will achieve 70 per cent accuracy on objective and essay tests.

B. Demonstrate an understanding of motivation and its effects on human relations; work and contributions of major theorists; planning and establishing well-formulated goals and priorities for effective job performance; dynamics of change and its effect; concept of leadership, including its theories, skills methods of development, and importance in people's lives; concept of power, including its importance, sources, positioning, and importance in politics, symbols, and pitfalls.

Evaluation: These points will be measured through objective and essays tests on each of the points stated above and students will achieve 70 per cent accuracy on objective and essay tests as well as oral and written reports.

C. Will be able to list steps in problem-solving, explain the relationship between problems, list steps in solving them, explain the relationship between problems and decision making, use a variety of approaches to decision making , and discuss the role of creativity in problem solving; discuss the need for effective team concepts and its effectiveness on teams' productivity, identification of steps in building effective teams, and how to be an effective team member; recognize ethical practice and use good judgment in business etiquette; develop professionally; time management; and other human relations-related topics.

Evaluation: These points will be measured through objective and essays tests on each of the points stated above and students will achieve 70 per cent accuracy on objective and essay tests, oral and written reports, as well as be able to list and identify steps in team building.

  (SCANS COMPETENCIES are only required for courses which are a part of an AAS degree plan.)

SCANS Competencies: SCANS Competencies

The following SCANS Skills will be included in this course: allocation of time (C1), human resources (C4), acquires and evaluates information (C5), organizes and maintains information (C6), interprets and communicates information (C7), uses computers to process information (C8), participates as a member of a team (C9), teaches others new skills (C10), exercises leadership (C12), negotiates (C13), works with diversity (C14), understands systems (C15), selects technology (C18), reading (F1), writing (F2), listening (F5), speaking (F6), creative thinking (F7), decision making (F8), problem solving (F9), seeing things in the mind's eye (F10), knowing how to learn (F11), reasoning (F12), responsibility (F13), self-esteem (F14), sociability (F15), self-management (F16), integrity/honesty (F17).

. VII. Course requirements and grade computation.

A. College Requirements:

A written, comprehensive final examination, not to exceed two and one-half hours in length, shall be given at the end of each semester for each course at the regularly scheduled time. Any exceptions to these requirements must be approved by the appropriate dean. Other examinations are given at the discretion of the instructor.

A student who must be absent from a final examination should petition that instructor for permission to postpone the examination. A student absent without permission from a final examination is graded “F.” Postponed examinations result in a grade of “I.” The final exam must be taken within 120 calendar days from the end of the semester or the grade automatically becomes an “F.” (San Antonio College Bulletin, Faculty Handbook - January 1995)

B. Departmental Requirement and Instructor Requirements

Written Exams 40%

Written Reports 20% (writing and spelling skills are graded)

Oral Reports 5%

Class Participation, Quizzes,and Homework 20%

Final Examination 15%

VIII. College Policies:

A. San Antonio College does not discriminate on the basis of race, religion, color, national origin, sex, age, or disability with respect to access, employment programs or services.

B. Students are urged not to bring children to either a class or a lab. Minors under the age of twelve (12) must not be left unattended on campus. College Academic Council - April, 1998

C. ADA Statement: “As per Section 504 of the Vocational Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990, if accommodation is needed contact the Office of DisABILITY Support Services, CAC 124C, Phone: (210) 733-2347.

D. A Rapid Response Team exists for the purpose of responding to emergencies. If you have a disability that will require assistance in the event of a building evacuation, notify Disability Support Services, Chance Academic Center 124C, Phone: (210) 733-2347.

E. Academic Dishonesty: Students may be subject to disciplinary proceedings resulting

in an academic penalty or disciplinary penalty for academic dishonesty. Academic Dishonesty includes, but is not limited to, cheating on a test, plagiarism and collusion. For additional information refer to the “Student Code of Conduct” in the San Antonio College Bulletin.

F. Students are required to silence all electronic devices (e.g., pagers, cellular phones, etc.) when in classrooms, laboratories and the library. College Academic Council, 01/ 2000.

G. San Antonio College Attendance Policy: Regular and punctual attendance at all classes and laboratories, day and/or evening, is required. A student absent for any reason is responsible for all work missed. Both tardiness and early departure from class are forms of absenteeism. The instructor establishes the policy with regard to each.

Absences of each student are recorded without exception. The counting of absences begins on the first day of class. A student absent the equivalent of two weeks of instruction in a 16-week semester may be dropped by the instructor. If a student is dropped from a class for excessive absences, the instructor will record a grade of “W' (withdraw). It is the student's responsibility to ensure that the withdrawals have been submitted.

H. San Antonio College is a smoke free campus.

I. ACCD DPS Emergency Phone Numbers:

ACCD DPS Emergency Phone (210) 222-0911

ACCD DPS General Phone (210) 208-8099

ACCD DPS Weather Phone (210) 208-8189 (For information on college closures)