• Each student must maintain consistent access to Web based course materials via a well operating computer and reliable Internet Service Provided (ISP). 
• As an Internet student you are committed to have regular ISP access or if your service is interrupted to have an alternate available.
• If your ISP service is interrupted for any reason for more than 24 hours (power outage, Virus attack) or during an exam, assignment submission period, or other, each student must have a back-up plan in place. 
• Access failure is NOT a possible reason to miss a quiz, exam or assignment as each is open for an extended period of time, sufficent to initate your bak-up plan. check your course calendar.
• Work with your computer support folks to resolve problems specific to your computer. 
• Make sure you have the correct telephone number or email address to contact them BEFORE the course begins.
• The ACCD help desk may be able to help you identify and correct a virus: 210-485-0555 see also the ACCD Virus Information Center. 
• Report other technical problems to the help desk, 210-485-0555, making sure you have a copy of all error messages and information about the specific problem to provide the technician.  Keep a log of the date, time, and technician. 
• If your computer crashes or your ISP is interrupted the SLAC (or open labs on other ACCD campuses) has very friendly hours. 
• You can go to any ACCD campus open lab - call first to make sure of hours. 
• Remember - your instructor is NOT going to accept lack of access as an excuse for late work or missed exam/quiz access.
• Online active learners are proactive. Before class begins, 
• Locate a 24 hour Kinko's (check cost and test access).
• Make arrangements with a friend to use computer as back-up.
• Check out Internet access at your nearest library and find out the hours.
• Complete and submit your work early. 
• Don't wait until the deadline to submit your work in case you do have a problem (technical or other).
• Reminder: BbV server is online 24-7
• Review Strategies for Success: Study Skills for Online Learners, a guide to student achievement in the online classroom and beyond.

last update December 2008