San Antonio College

 CUSTOMER  SERVICE  CERTIFICATION
Staff, Faculty, & Administrators
offered by the
Instructional Technologies & Innovation Center in Partnership with
Staff Council & Continuing Education Training Network

Updated - March 1, 2008

PLEASE PRINT:
Name:_________________________ Organization:_________________________ Phone:______________

Are you an ACCD Employee: Yes ____No_____ Institution:_____________Department:______________

Please check the current training schedule   http://www.accd.edu/sac/iic/training/
Required for initial certification

  Date:________  #1 - “The Links to Quality Service”

                                                         Instructor's Signature:______________________________
  Date:________  #2 - “Handling Objections”

                                                         Instructor's Signature:______________________________
  Date:________  #3 - “Attitude”

                                                         Instructor's Signature:______________________________
  Date:________  #4 - “Ethics & Respect”

                                                         Instructor's Signature:______________________________
  Date:________  #5 - “Solutions through Customer Service Techniques”

                                                         Instructor's Signature:______________________________
  Date:________  #6 - “Communication & Rapport”

                                                         Instructor's Signature:______________________________

When all requirements have been completed, keep a copy of this sheet and turn in the original to
Charlotte Wolf at San Antonio College, MLC 716, (733-2188) in order to receive certification.
NOTICE: Certification Fees
  This training and certification was planned for employees of the San Antonio College.
1.
 No fee is charged to employees of the (ACCD) for this "Customer Service Certification ."
  At the time you request certification, you will be required to provide verification of your employment in the ACCD and completion of all requirements.
   
2. 
 If you are not an ACCD employee, you may receive this "Customer Service Certification" by paying a fee of $25 per class to the Department of Instructional Technologies.