Database Access Home Page

Off-Campus Database Access Setup Instructions

Frequently Asked Questions

Known Service Problems
(AOL, NetZero users please read)

Troubleshooting Checklist

URL Convertor

Off-Campus Database Access Problem Report Form

1. Your browser MUST be set to accept cookies, and java and javascript must be enabled. We strongly encourage you to use a current version of your favorite browser.

2. • All current browsers are supported. These include Firefox, Internet Explorer, and Opera and Apple's Safari browser. Other browsers that are equivalent to these should also be supported.

2. When you access an online resource that requires you to be associated with San Antonio College, you will be asked to authenticate. You will be using a Secure Server so your browser should inform you that a secure site is being used. You will be asked for a User Name and Password.

3. Your User Name is your Social Security Number without the dashes.

4. Your Password is your PIN. Students should use the same PIN used to access grades online or to register for classes. Faculty and staff should use their birth month/year (mmyy). If your PIN doesn't work and you don't how to get the correct one, you can come by the Reference Desk at the Library, with a photo id, to get it. We are not allowed to send it out by email or over the phone.

5. The Authentication Page will display the first time you try to access one of the Library & Media Services' restricted resources during any given browser session. You will not be asked to authenticate again unless you close that browser session.

6. If you use a personal firewall you may need to make modifications to the settings, or turn it off temporarily, to allow access to the databases. If you set your browser's security setting on high, you may need to change it to a lower level.

Important Note: If you've accessed the databases from a publicly available machine at another institution, please make sure to quit your browser when you have finished using the online resources so your privileges aren't misused by someone else. You can quit by either closing all open browser windows or clicking on the File -> Exit or the File -> Close menu.