Off-Campus Database Access Home Page

Off-Campus Database Access Setup Instructions

Frequently Asked Questions

Known Service Problems
(AOL, NetZero users please read)

Troubleshooting Checklist

URL Convertor

Off-Campus Database Access Problem Report Form

• Off-campus access to the databases using a proprietary service (AOL, MSN, Prodigy, etc.)
• Personal Firewalls
• NetZero problems
• Other Problems

Off-campus access to the database using a proprietary service (AOL, MSN, Prodigy, etc.)

These services use a browser that has been modified for that service. You will have to install a full version of your browser to access the databases.

After you install the full version of the browser, using the old browser, access the service as you would normally. You must then minimize the connection and use the new brower to access the databases.

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Personal Firewalls

You may have problems accessing the databases if you have a personal firewall, such as Norton Internet Security or Norton Personal Firewall. Both of these programs block referer information, which is needed to verify your access to the databases. This page from Symantec may help resolve this problem. In addition, if you installed the program at a high setting, you will need to follow the same procedure to allow cookies. Please note these instructions do not apply to Norton Antivirus. Antivirus programs do not interfere with access.

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NetZero HiSpeed

In most instances, an icon appears in the system tray in the lower-right corner of the screen which contains an option to disable HiSpeed. Using this option enables service for most users.

There have been reports of users for whom this did not work. For those users, the following instructions have provided a work-around:

1. Launch Internet Explorer
2. Go to Tools | Internet Options...
3. Click on the Connections tab
4. Scroll through the Dial-up settings to locate NetZero, then click on NetZero and click Settings...
5. Under Proxy Server, click Advanced...
6. In Exceptions, scroll to the end of the list, then type a semi-colon (;) followed by hermes.sac.accd.edu. All the other sample entries have an asterisk (*) in front, and although it won't hurt, that isn't required for this entry. Do not include a port number.
7. Keep hitting OK until all the windows close and you are back in Internet Explorer.

At this point, access to the databases should be restored.

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Other Problems

If your problem isn't covered in this document, please use the Problem Report Form and let us know.

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